About Us

CRC Surface Technologies provides metal finishing services for the aerospace, defense, medical, semiconductor/electronics, space and heavy equipment industries.  Our portfolio of services include Anodize, Cadmium, Chem-Film, Chrome, Copper, Dow 7, Dryfilm Lube, Electroless Nickel, Grinding (ID/OD), Nickel, Nital Etch, Non-Destructive Testing, Paint, Passivate, Phosphate, Shot Peening, Silver plating and more.  With a fully-automated, multi capability clean line and several processing lines in over 60,000 square feet of production space, our facility and experienced personnel are capable of handling the most demanding of your special processing needs.  Our facility and quality systems are AS9100 and NADCAP Certified, under a FAA Drug & Alcohol Program, as well as ITAR Registered – conforming to the strictest standards of the Aerospace, Defense, Medical, Space and Industrial sectors.

As a one-source solution special processing provider, CRC Surface Technologies offers multiple levels of value added services. Our value added services include abrasive & non-abrasive blasting, light assembly, embrittlement relief, precision masking, packaging, part marking (silk screen & stamp), pick-up/delivery, prototype finishing, source inspection, tooling fabrication, vapor degreasing and a modern laboratory with the necessary testing capabilities to ensure process specification compliance. To support customer satisfaction and our continuous improvement initiatives, CRC Surface Technologies has adopted and implemented quality software and system certified to the requirements of AS9100 Rev C.

Incorporated in 1959, CRC Surface Technologies is located in south central Phoenix, AZ’s original industrial park. Our customer base range from regional and national machine shops to industry leading OEMs such as Boeing, BAE Systems, Bombardier Aerospace, Eaton, General Electric, Honeywell, Hamilton Sundstrand, Goodrich, Parker Aerospace, Bell Helicopter, Rolls Royce, Spirit AeroSystems, Space X, Woodward and many more.

Under new leadership, our company is constantly evolving and continuously improving to meet market demand, quality, and price to performance value. Contact our sales team today to learn more about how CRC Surface Technologies can support your organization’s objectives and special processing needs.

 

Vision, Mission, and Values Statement

Our VisionUnsurpassed Commitment to Be the Best

Our Mission“To be the premier service provider of metal finishing and integrated services where values-based people are proud to work and succeed.”

Our Values and Commitments

Integrity – We always tell the truth and honor our word.

Respect– We treat everyone with courtesy and fairness.

Accountability– We accept responsibility for all our actions and fulfill all our commitments.

Excellence– We constantly strive for perfection.

 

Corporate Citizenship

CRC Surface Technologies’ Commitment to our Community serves as the guiding principle in all we do. Key stakeholders identified with these values include customers, employees, investors, suppliers and the central Phoenix community. This is why being a good corporate citizen, focused on making our local communities better places to live and work, is a priority at CRC Surface Technologies.

We will be known as giving back to the community where we operate from a    &   Bradley Bear BradleyBear sponsor to volunteerism.

 

Terms and Conditions

CRC Surface Technologies (henceforth to be referred to as CRC, we, or us) has adopted the established practices of the Metal Finishing Industry as set by the members of the Metal Finishing Association of Southern California and the National Association for Surface Finishing. We wish to remind our clients that despite employing the latest technology and science in the field of plating, maintaining a workforce of trained and experienced professionals, electro-plating and metal finishing are inherently hazardous to the materials we process. For this reason, we have set forth the terms and conditions that apply to every order we process. Terms and conditions which accompany any customer purchase order shall not supersede CRC’s terms and conditions. To avoid any misinterpretations, CRC sets forth the following conditions for acceptance of material for processing:

I. Workmanship

CRC warrants that processing and finishing shall meet customer requirements and specifications supplied in writing with the order and that such processing and finishing shall be free from defect in material or workmanship. If the customer specifies methods and procedures to be followed, CRC will assume no responsibility for the correctness of such methods and procedures or the result when they are allowed.  In the absence of full disclosure by the customer of the use of material, parts to be processed and finished, and other post plating operations and testing requirements, CRC assumes no liability for subsequent failures or defects.

II. Liability

CRC’s liability for any cause is limited to the lesser of:

(a) the cost of direct labor and material of product lost or directly damaged by our processing or

(b) three times (3x) our unit processing charges on such material.

If the order is a minimum lot, the minimum lot charge divided by the order quantity is the calculation to be used in determining a unit price.

CRC shall not be liable, whether as a result of breach of contract, warranty (merchantability, fitness, or other), alleged negligence or otherwise, for special, consequential or incidental damages including, but not limited to, loss of profit or revenue, loss of use of the delivered materials or claims made against the customer for damages or penalties. CRC’s pricing is based on this policy-limiting liability. CRC assumes no liability for defective plating or other finish on materials or merchandise previously plated or finished by others.  No claim for shortage in weight or count will be allowed unless made in writing and presented or e-mailed within three (3) working days after receipt of material or merchandise by the customer or the customer’s consignee to whom it was delivered. However, a reduction in quantity in processing of two percent (2%) or less shall be allowed without charge of liability. Any material or merchandise found upon our inspection, to be improperly processed by us will be reprocessed without charge provided that:

c) notice of defect is given in writing within ten (10) working days from the date of delivery,

d) we are given the opportunity to inspect the alleged defect in the material or merchandise prior to and upon its return, and

e) materials or merchandise have not undergone any post plating assembly or operations.

Processing or assembly of any such rejects by you or any other party shall constitute a waiver of any liability on our part. Such post plating assembly or operation shall be deemed customer acceptance in whole of CRC’s delivery against its contractual obligations.

Due to unpredictable yields, all Maintenance, Repair & Overhaul (MRO) orders will be completed on a “best effort” basis.

III. Loss and/or Damage

CRC assumes no liability for any loss of or damage to merchandise or material while in transit to or from our facility, whether in trucks or vehicles owned by us, the customer, or a third party common carrier acting in our or the customer’s behalf. The provisions of this section may be altered or modified by written separate agreement, and any liability we assume will be covered by separate charge for such coverage.

In the event that result of metal finishing operations are unsatisfactory due to metal imperfections, changes in grade or composition of materials, manufacturing and/or fabricating imperfections, usages for which the plating or other finishing operation was not reasonably designed, and similar variables over which we have no control, the customer would be required to pay the contracted amount for the finishing operation performed.

Due to the high risk of damage, all 2000 series aluminum alloys will only be hard anodized (Type III) on a “best effort” basis and CRC shall have no liability for parts damaged during the process. Additionally, all 400 series stainless steel to be processed for passivation will be accepted on a “best effort” basis.

We reserve the right, at our option, either to reject work or make an extra charge for finishing any base metal below our agreed upon standard and/or facility capability. CRC shall not, under any circumstances, be considered an insurer of customer’s material or merchandise and shall not be liable, regardless of cause, for loss by fire, explosion, theft, pilferage, vandalism, casualty or acts of God while such material or merchandise is in our possession. The provisions of this section may be altered or modified by separate written agreement, and any liability CRC will assume will be covered by a separate charge for such coverage.

IV. Quotations

All quotes are subject to Minimum Lot pricing and remain valid for 60 days unless accepted by the customer sooner, re-quoted or withdrawn by CRC.   After 30 days, prices and terms are subject to change without notice unless otherwise specified.  Lead times outlined in quotations are “best estimates” based on current work load which may differ at the time the work was quoted.

All quotations, orders, agreements, or modifications thereof are contingent upon and subject to any and all occurrences beyond our control, including but not limited to strikes or boycotts (whether occurring at our factory, your plant or factory of any supplier to either the customer or ourselves, or elsewhere), accidents, thefts, fires, war, shortage of materials or equipment, major raw material price increases and casualties or Acts of God, and CRC shall not be liable for failure to perform any agreement as a result of any these occurrences.

For special or experimental processing and finishing, our charges are not contingent upon the success of the work or the benefit derived there from by the customer.

V. Tooling

Special tools, racks and fixtures required for the performance of the work herein described which have been designed and/or built by us shall be and remain our property whether or not the customer is charged with the time and/or material in connection therewith.

VI. Cancellations

In the event of customer cancellation of an order, the customer shall reimburse us for the work completed or in process and for tooling and engineering expenses incurred in connection with said order.  All customer merchandise in our possession shall be subject to a general lien for all monies owing by the customer to us, whether or not due or payable and whether or not such monies are owing to us for work, labor or services rendered or materials or equipment used in connection with such merchandise.

VII. Storage and Transportation

During storage and transportation of customer material or merchandise, the customer’s containers used for delivery to us shall be used for reshipment, unless otherwise specified, and any damage resulting from the use of such containers shall be at the customer’s risk. Should the customer desire other packaging or containers, we reserve the right to charge for material and handling and will provide such service upon receipt of written order.

CRC is not liable for any loss or damages to finished materials resulting from the use of a 3rd party and other commercial transportation carriers. CRC reserves the right to use alternative packaging options to preserve the finish quality of said customer materials or merchandise.

The provisions of the Uniform Commercial Code shall govern unless these Terms and Conditions provide to the contrary. All interpretation of the terms of transaction between the parties shall be governed by the laws of Arizona.

VIII. Contract Review

Before acceptance of a contract, contract change notice or other required change, the customer(s) shall provide on their Purchase Order the following requirements.

a) Specification number(s), applicable Type(s), Class(es), Grade(s), and items related to quality.

b) Determine that CRC has the OEM/customer approvals necessary to meet all contract requirements.

c) Notify CRC if the job is for a flight critical or safety application.

Prior to accepting the contract, any difference between prior contracts, estimates, tenders or conflicting information from the customer will be resolved in writing.

Certain specifications may require destructive testing. CRC operators use coupons/panels for this purpose, in order to prevent damage to parts. In the event that coupons/samples are not provided by our customer for use in destructive testing, CRC operators will use panels/coupons of the most similar type we have available, but which may not be of the same alloy type. Small parts which are barrel plated will be used for destructive testing as required by specification unless we other instructed otherwise by the customer.

IX. Order Acknowledgement

CRC will acknowledge customer orders via e-mail communication within twenty four to forty eight (24-48) hours of receipt of such material or merchandise.  Such acknowledgement will contain the terms of the plating agreement including but not limited to finishing specification(s), pricing, quantity accepted, payment terms, delivery method, and other contracted requirements. Acknowledgement of the Order Acceptance Form signifies agreement to these terms and conditions.  In the event of customer failure to notify CRC within 24hrs in writing of any discrepancies between our Order Acceptance Form and their purchase order, we will proceed with the order and CRC’s standard terms & conditions will take precedence.

X. Payment Terms

CRC’s payment terms include account, Cash on Delivery (COD), credit card, and other acceptable means of payment. Our standard account term is Net 30, unless a written agreement to the contrary is established.  New customers will be initially set up as Cash on Delivery (COD) accounts. Customers may establish credit account with CRC by submitting credit/trade information and reference sheet, subject to accounting approval.

All finishing work performed by CRC is subject to an 8% environmental fee for hazardous waste handling and disposal.

XI. Payment

A service charge may be added to accounts not paid within thirty (30) days to cover additional processing and carrying costs. If any legal action is necessary to enforce the terms of this agreement, the prevailing party shall be entitled to reasonable attorney fees in addition to any other relief to which it may be entitled.

The provisions hereof constitute the entire agreement between the parties. Any changes, alterations, waivers or modifications with respect to either job performed or the terms of sale, or to any other matter set forth herein, must be in writing and signed by a duly sworn or authorized CRC representative.  These terms and conditions shall apply to current and any future order or agreement for processing of any materials or merchandise.

 

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